Questions About Custom Printed MY M&M'S
Are all 25 colors available for custom printing?
To ensure the highest level of print quality, you can personalize 20 out of our 25 colors, including our "Shimmer Collection" (Golden, Platinum and Pearl) and 17 other colors (aqua, blue, cream, dark green, dark pink, electric green, gold, green, light blue, light purple, light pink, orange, purple, red, silver, white, and yellow).
5 other colors (black, dark blue, teal, maroon and brown) can be blended with your Faces or Business order but cannot be personalized.
Choose up to 2 colors for your Custom Print order and up to 3 colors (including non-printable colors) for your Faces and Business orders.
What color is the custom printing text?
Custom printed messages are black text. The "m" character is in gray.
Is the "message" safe to eat?
The ink is made from all food-grade ingredients, and all equipment, packaging, and methods meet our high standards of purity and quality.
Is there an "m" on the product?
There is always an "m" on one side of the product.
Can I get it without the "m"?
No. The "m" is a symbol of the quality of M&M'S® Brand, and will always appear on the product.
Questions About Ordering
If I order 4 bags of 2 messages, is that 2 bags of each?
No. Each of the 4 bags includes a 50/50 split of both colors and messages.
Why are there surcharges on candy orders?
To help protect the freshness and safe delivery of M&M'S® Chocolate Candies, we carefully and tightly pack your order in special, cool insulated boxes that help prevent the M&M'S® Chocolate Candies from melting or chipping. As a result, there is a shipping surcharge added to the standard shipping rate to cover these additional shipping expenses.
Why is there a minimum order for custom printed candy?
There is a minimum amount of custom printed candy that the process can make. This amount is 21 ounces of candy per order.
Can I order custom colors, too?
Yes. Custom printed M&M'S® Milk Chocolate Candies share a common shopping cart with custom colors M&M'S® Chocolate Candies, so both can be ordered at the same time.
Can I mix custom printing and custom colors product in the same party favor?
No. Party favors can contain custom printing or custom colors, but mixing is not available.
I had an existing COLORWORKS® account, but it doesn't work—why, and what do I do?
Because this is a new website, you will need to create a new account (if you had a pre-existing COLORWORKS® account). Please follow the directions when you enter the shopping cart, and your account information will be stored for easy shopping on future orders.
Questions About Shipping and Returns
What is the return policy?
MY M&M'S® is committed to a quality experience with ever order we produce. If you are not 100% satisfied with your order, we ask that you please contact our customer service representatives at 1.888.696.6788 and we will be happy assist you.
I'm planning an event, and need to send my product there-can I reship it?
We take great care in packing and shipping these products, and do not recommend reshipping. We have provisions in the checkout process for shipping to another address and choosing your ship date.
How are my candies shipped?
Our shipping department works to ensure that every order arrives in perfect condition and to the level of quality you have come to expect from Mars Direct Inc.
When can I expect to receive my custom printed M&M'S® Milk Chocolate Candies?
Delivery dates change based up on the volume of orders we receive. You can determine the approximate delivery date of an order for a given day by checking the delivery time stated at the top of our homepage. If you're placing your order in advance, we suggest ordering about 3 weeks before you need the candy. Each order of custom printed M&M'S® Milk Chocolate Candies will be sent so that it arrives in 2 business days after it leaves our warehouse.
